Thursday, January 24, 2013

To Err Is Human - Be Like Google

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What do you do when your colleague/spouse/employee/friend/customer makes a mistake?

Do you point out the error and tell them not to do it again?   Do you forgive them?

Be like Google.

When you misspell a word, Google doesn’t laugh at you or rebuke you.  Instead, Google kindly offers a suggestion along the lines of “is this what you might be after?”
 
Try responding positively. 

Next time someone owns up to their mistake, how about thanking them for being vulnerable to you?  It’s not easy them letting their guard down.

Next time one of your people messes up, love them anyway.  Wouldn’t you want them to love you?
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Which of these types of friends do you have:

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I’m pretty convinced there are only a few sorts of friends you can have:

  1. The ones who make you a better person
  2. The one who don’t add value but don’t take away
  3. The ones who drain you or bring you down a brain-cell or two
If your life is populated with #3, you’re screwed.

Phase out #3.  You don’t need them in your life and guess what – you’re an adult.  You don’t have to be friends with people you don’t want to.  And if they’re people at your work, consider changing jobs.  No, really.  Life's too short to have your energy drained!

It’s your life.



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Wednesday, January 23, 2013

How do you escape mediocrity?

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In the business world, it’s super, SUPER easy to be mediocre.  When you compare yourself to your competition and say “We’re 10% cheaper” or “We’re better on this particular thing” chances are you’re just pitting average against average.  

So why not set your sights higher?  Why not raise the bar so it’s unreachable?  Why not provide unbelievable services & products with mind-blogging customer service?

Be remarkable.

Be awesome.

Be outstanding.

Be incredible.

Offer the BEST service.  Offer the BEST product.  Compete on Quality, not on price.  NEVER compete on price.  

How are you going to do it?  Brainstorming time!
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Sunday, January 13, 2013

Happy New Year! Resolution time?

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Happy New Year!

A seriously hot summer down here in New Zealand at the moment - we are very blessed down here.

New Years Resolutions, while very well meaning, are generally crap.  It's usually "To lose weight" or "to make more money" or "to eat healthier" with no real intentions of implementation.

Maybe we should look at this another way.

I've decided I'm going to say these words to myself every morning:

"Be a High Achiever"

I want to have the most output of my life this year, creatively & physically.  

If I can look at what I'm doing each day and question whether I'm achieving as much as I can, then I think I can get a lot done.

Needless to say, I'll let you know how it goes.

In the meantime, here's where I was earlier today:

My jandals at an Auckland Beach, The iconic Rangitoto in sight




 


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Friday, December 14, 2012

A couple of my heroes in one place at one time

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I've watched nearly every episode of the webshow "The Rise to the Top" with awesome interviewer/cool-guy, David Siteman Garland.  I love David's off-the-cuff style, and his personality is one I resonate with big time.  He replies to every comment, appreciates the crap out of his fans and is seriously onto-it.

Yesterday he interviewed one of the only bloggers I allow to come daily into my email inbox:  Seth Godin.   Seth is a big deal in the business & marketing world, yet humbly puts forward his views and philosophies without the "me me me!!" approach of so many other authors/personalities/egos. 

If you have a spare 30 minutes, you should definitely invest that time in watching this.  What struck me the most was the idea that you have all this un-tapped creativity, but it's simply your fear that's blocking it.  The theme of fear came in quite a few times actually... a decent issue to address.

You can find this awesome interview HERE. 


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Wednesday, December 12, 2012

ONE EASY THING you can implement to Increase Sales at your Office TODAY

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In Robert Cialdini’s book:  'Influence: The Psychology of Persuasion' he lists 6 strategies to persuade people.

While it's no secret I despise contrived persuasion,  this isn't the kind of lame technique I usually hate at all:

In a recent study, a Real Estate Agency massively increased their sales simply by having the Receptionist state the credentials of the Agent before putting them through.   

eg.  “John, Head of Sales, can help you with that.  He has over 15 years of experience in selling homes in your neighbourhood.” 

“Suzanne would be ideal to work with you, she has been selling commercial property for 20 years and has just sold a site last week for $2million.”

By simply stating some honest credentials, the endorsements saw a 20% rise in appointments and a 15% rise in signed contracts.

Wouldn’t those numbers look nice in your business?

Try it & let me know how it goes!

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Monday, November 26, 2012

You're smarter than you think

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Don't be scared by technology.

Don't be scared to learn.

If you start thinking you're too stupid to learn something, then you won't learn it.

Whenever I play the piano to my friends, I often hear them say they wish they could play. Just think: If you start learning something now, you can become great at it.

But then there are things that take WAY less time to learn. I'm self-taught in quite a few areas now. I taught myself how to make websites, how to do graphic design, how to get noticed on search engines like google, how to market.... and I am now trying and failing and trying and failing and trying and failing on another specific bit of technology.

My point is, so many times I've had to tell myself "Back to the drawing board kiddo".  I'll take a break to clear my head, then get right back into it.

I think I've just found the answer to my specific problem today and I feel like I'm on the brink of making something that will be of use to a lot of people.  But... I could easily throw it in if I start accusing myself of being too stupid to figure it out.

 Back yourself!  You are capable of far more than you think.
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